Help Center

Here are answers to some questions we get asked the most about buying and selling on TheNaira. Feel free to contact us if your question is not answered here. Please read our Terms and Conditions, Privacy Policy and Seller Terms before contacting us. You may find the answer to your question in one of those pages.

Buying FAQ

No, you don’t. The only time your information is required is at the checkout.

We accept PayPal and all major credit and debit cards for you purchases.

Your items are purchased directly from the listing merchant or seller. All transactions are concluded on their website.

The products on TheNaira are offered by small businesses and individuals. If you browse by category and don’t find what you are looking for, use our internal search functionality which which has relevance filtering. 

You three options to get in touch with a sell. You can use The Enquiry form on single product page, send a Support or use the Live Chat.

If you have any questions about any  product or service listed on this platform, get in touch with the vendors directly via email.

Selling FAQ

Yes. When registering, please make sure you’ve entered the right email address. If you don’t receive our confirmation email, please check your junk or spam folder first. After registration, go to your dashboard and complete the rest of your information. Before adding your products, get more information from our Knowledgebase

Go here and fill out the application to become a vendor on TheNaira. Decide on what you want to name your store. Use your brand, or if you are new consiedr using a store name that includes keywords relevant to what you plan on selling.

No, but consider that our visitors are usually looking for bargains. They trust that they'll find consistently great offers and discounted products on TheNaira. To help preserve this trust, we ask that sellers who choose to sell here not charge customers more than they can sell elsewhere. This typically means that you offer your best deal here.

Your central or local government might require you to obtain a business license or VAT to sell products to the general public. Please verify with your local authority as country and local business requirements vary. Please be aware of any requirements or restrictions your government imposes on small businesses and their owners.

Sellers based in the UK must register for VAT if they’re selling goods as a business activity in the UK and their business’s VAT taxable turnover is more than £85,000 a year.

Overseas sellers must register for VAT if they meet all of the following conditions:

  • they’re selling, or will be selling taxable goods in the UK as a business activity now, or will be within the next 30 days – this includes selling goods:
    • in the UK at the point of sale
    • to a UK consumer, and then imported into the UK by the seller
  • they do not have a business or other fixed establishment in the UK relating to any business you carry out
  • they advertise or offer goods for sale on a website that will be supplied in the UK

Private individuals who make ‘one-off’ or occasional sales do not need to register for VAT.

Overseas sellers

HMRC define you as an overseas seller if you sell goods stored in the UK to UK consumers and do not have a business establishment in the UK.

A seller is established in the country where the functions of their business’s central administration take place.

To work out where that is consider where:

  • essential management decisions are made
  • their registered office is located
  • management meetings take place

You’re also an overseas seller if you’re based outside the UK or EU and sell goods to a UK consumer, then import them into the UK.

It’s free to list your items for sale on TheNaira. Just add your deals or get a storefront for multiple items.

There’s no set limit to the number of products you can add to your storefront. However, you’re limited to 2 until you verify your store.

Since our platform is open to everyone, one step we have taken to minimize spam is store verification. This is done with a form of ID and a social media presence.

You may want to interact with your customers to improve customer satisfaction rate. Please use our Enquiry and Support Ticket modules. For instant customer/ seller communication you may use Live Chat.

ShipStation is a web-based shipping service that streamlines the order fulfillment process for online retailers, handling everything from order import and batch label creation to customer communication. Our ShipStation integration is to helps sellers get their orders with ShipStation and expedite the shipping process as part of their order fulfillment steps. A seller must have a ShipStation monthly plan to use this

After regiseration you will immediately have the Store Nanager page. When you are ready to upload your items, click Product->Add New to begin your listing. Just create your product from here with all available options.

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